Privacy Policy
How Norqio collects, uses, and protects your information.
Norqio ("we," "our," or "us") operates norqio.com and the Norqio Shore property. This Privacy Policy explains how we handle personal information when you visit our website, contact us, or stay at our property.
Information we collect
We may collect the following categories of information:
- Contact information: Name, email address, phone number, and mailing address provided when you inquire or book.
- Stay details: Arrival and departure dates, suite preferences, dietary requirements, and special requests.
- Identification: Government-issued ID for check-in and entry to age-restricted areas, verified in person.
- Website usage: Browser type, pages visited, and general analytics data collected through standard server logs.
- Communication records: Email correspondence and phone notes related to your inquiry or stay.
How we use your information
We use personal information to:
- Process reservation inquiries and confirm bookings
- Provide services during your stay, including dining and wellness appointments
- Verify age and identity for compliance with gaming regulations
- Communicate about your reservation, property updates, or policy changes
- Maintain security and safety across the property
- Improve our website and guest experience through aggregated analytics
Legal basis for processing
We process personal data based on: (a) performance of a contract when you book a stay; (b) legal obligations including age verification and gaming compliance; (c) legitimate interests in operating and improving our services; and (d) your consent where required.
Information sharing
We do not sell personal information. We may share data with:
- Service providers who assist with property operations (housekeeping, payment processing, IT infrastructure) under confidentiality agreements
- Regulatory authorities when required by law, including gaming oversight bodies
- Law enforcement when necessary to protect safety or comply with legal process
Cookies and local storage
Our website uses local storage to remember age verification status so you are not prompted on every visit. We do not use third-party advertising cookies. Standard server logs may record IP addresses and browser information for security purposes.
Data retention
Reservation and stay records are retained for seven years for accounting and regulatory compliance. Marketing communications records are kept until you opt out. Website server logs are rotated after 90 days.
Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain uses. To exercise these rights, email [email protected] with the subject "Privacy Request."
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is fully secure; we encourage you to use secure channels when sharing sensitive data.
Children
Norqio serves guests aged 18 and over only. We do not knowingly collect information from anyone under 18. If we learn that we have collected such information, we will delete it promptly.
Changes to this policy
We may update this Privacy Policy periodically. Material changes will be noted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
Contact
For privacy-related questions or requests:
Norqio — Privacy Office
Email: [email protected]
Phone: +1 (702) 555-0419