Responsible Play

Gaming is optional entertainment — never a source of income.

Gambling involves risk. Outcomes are determined by chance. You may lose money. Norqio does not guarantee winnings, suggest gaming as a financial strategy, or promise any particular outcome.

Norqio is committed to providing a safe, transparent environment for guests who choose to participate in optional table games. Our evening entertainment area operates under licensed supervision with trained staff, published house rules, and clear odds information.

Our principles

  • Gaming is entirely optional and separate from accommodation, dining, and wellness
  • All participants must be 18 years or older with valid identification
  • We never promote gaming as a way to earn money or recover losses
  • Staff are trained to recognize signs of problematic behavior and offer support
  • Self-exclusion is available at any time, without explanation or penalty

On-property measures

  • Session time reminders Optional alerts at intervals you choose when seated at a table. Reminders appear discreetly on your player card display.
  • Spending awareness Floor staff can provide session summaries upon request. ATM access is limited to one area with clear signage about withdrawal limits.
  • Trained floor team All gaming staff complete responsible gaming certification annually and are authorized to intervene when they observe concerning behavior.
  • Separate environment The gaming lounge is physically isolated from suites and dining, so guests who prefer not to participate are not exposed to gaming activity.

Self-exclusion program

Any guest may request temporary or permanent exclusion from gaming areas:

  • Temporary exclusion: 24 hours, 7 days, 30 days, or 6 months — effective immediately upon request
  • Permanent exclusion: Indefinite removal from gaming areas; reversible only after a 12-month waiting period and a formal review

To request self-exclusion, email [email protected] or speak with any floor manager. No explanation is required. Exclusion applies to all gaming areas on the property.

Signs of problematic gaming

If you or someone you know experiences any of the following, we encourage you to seek support:

  • Spending more money or time on gaming than intended
  • Chasing losses or increasing bets to recover previous losses
  • Neglecting work, relationships, or personal responsibilities due to gaming
  • Borrowing money or selling possessions to fund gaming
  • Feeling anxious, irritable, or restless when not gaming
  • Lying to others about the extent of gaming activity

Support resources

If you need help, confidential support is available through national organizations:

Our on-site team can provide contact information for local counseling services upon request.

Underage gaming prevention

Norqio maintains strict age verification at all entry points to gaming areas. Minors are not permitted anywhere in the evening entertainment wing. Staff are trained to check identification and report suspected underage access attempts to management and regulatory authorities.

Contact

For self-exclusion requests or responsible play inquiries:

Email: [email protected]
Phone: +1 (702) 555-0419